{"id":21967,"date":"2026-01-07T00:35:12","date_gmt":"2026-01-06T23:35:12","guid":{"rendered":"https:\/\/palazzostrozzi.org\/domande-frequenti-faq\/"},"modified":"2026-03-02T11:39:05","modified_gmt":"2026-03-02T10:39:05","slug":"domande-frequenti-faq","status":"publish","type":"page","link":"https:\/\/www.palazzostrozzi.org\/en\/domande-frequenti-faq\/","title":{"rendered":"Domande frequenti – FAQ"},"content":{"rendered":"\n\n\n
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Biglietti<\/strong> e orari<\/h3>\n\n\n\n\n
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\n \n Do I need to buy my ticket in advance to visit an exhibition?\n <\/a>\n <\/div>\n
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We strongly recommend that you buy your ticket in advance, but there is no obligation for you to do so. To purchase your tickets online, please click here<\/strong><\/a>.<\/p>\n

Please note that even if the website shows that all tickets for a particular day are sold out, you may still show up at the ticket office and buy your ticket on the day.<\/strong><\/p>\n

Booking a day and time slot when purchasing tickets in advance is only mandatory for organised groups (consisting of five or more people) and school groups <\/strong>and must be arranged directly with our reservations office by calling +39.055.264.5155 or by sending an e-mail to prenotazioni@palazzostrozzi.org<\/a><\/p>\n

The reservations office is open from 9.00 to 18.00 Monday to Friday.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How much does it cost to get into the exhibition?\n <\/a>\n <\/div>\n
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To find out the price of admission to an exhibition at Palazzo Strozzi or to see if you are entitled to a reduction, please visit our Tickets & Opening hours<\/a><\/strong>\u00a0page.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Where can I buy my ticket?\n <\/a>\n <\/div>\n
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Tickets to the exhibitions may be purchased:
\n\u2013 at the ticket office in Palazzo Strozzi at the time of your visit. The ticket office is open daily, including public holidays, from 10.00 to 19.00, or until 22.00 on Thursdays,
\n\u2013 online by visiting the website vivaticket.it<\/a>,
\n\u2013 at all Vivaticket sales points anywhere in Italy (for a full list of Vivaticket sales points, visit the website vivaticket.it<\/a>).<\/p>\n

 <\/p>\n

Adult groups and school groups only<\/strong> may purchase tickets and reserve their date and time slot in advance by calling our reservations office on +39.055.264.5155 from 9.00 to 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org<\/a><\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I book my ticket in advance over the phone or by e-mail and then pay for it at the ticket office when I visit the exhibition?\n <\/a>\n <\/div>\n
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No, unfortunately you cannot book your ticket in advance over the phone or by e-mail and then pay for it at the ticket office when you visit the exhibition.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I bought a ticket online. Can I use it for a different date and time slot?\n <\/a>\n <\/div>\n
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To use your pre-purchased ticket for a different date and\/or time slot from the date and\/or time slot that you originally booked, go to the ticket office before entering the exhibition and exchange your existing ticket for a DATE CHANGE (CAMBIO DATA<\/em>) ticket for only \u20ac 2.00.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I request a refund for a ticket purchased in advance?\n <\/a>\n <\/div>\n
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Tickets unused for reasons for which the organiser is not responsible cannot be refunded.
\nBefore completing your purchase online or at the ticket office, please carefully check that all details (e.g.: date, time slot, number of tickets purchased etc.) are correct.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What are the opening hours of the exhibitions and the courtyard of Palazzo Strozzi?\n <\/a>\n <\/div>\n
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During the opening days of the exhibitions, the courtyard of Palazzo Strozzi is open daily from 9.00 to 20.00, Thursdays until 23.00.<\/p>\n

During exhibition set-up, the courtyard is open daily from 9.00 to 20.00.<\/p>\n

To find out the opening hours of our individual exhibitions, consult our Tickets & Opening hours<\/a><\/strong>\u00a0page.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are audio guides available?\n <\/a>\n <\/div>\n
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The audio guide to the exhibitions is available in Italian and English at a price of \u20ac 4.00. You can pre-pay for the service online and pick the audio-guide up at Palazzo Strozzi or at the ticket office when you visit. No deposit is required, but staff will ask you to leave valid ID with them until you return the audio guide.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are there any special activities for visitors?\n <\/a>\n <\/div>\n
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Palazzo Strozzi offers a full and varied programme of activities and events for all visitors.<\/p>\n

Discover the complete programme on our Agenda<\/b><\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We would like to take a guided tour of the exhibition as a group (consisting of five or more people). How much does a guided tour for groups cost, and how can we book it?\n <\/a>\n <\/div>\n
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You can book a guided tour of the exhibition in advance by calling our reservations office at +39.055.264.5155 between 9.00 and 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org<\/a>. Once you have made your reservation, you will be sent a confirmation e-mail with instructions for completing your payment. Guided tours cost \u20ac 100.00 per group (max. 20 people) in addition to the price of admission to the exhibition.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We would like to visit the exhibition as a group (consisting of five or more people) with our own guide. How can we book the date and time slot for our visit?\n <\/a>\n <\/div>\n
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You can book the date and time slot for your visit to the exhibition by calling our reservations office at +39.055.264.5155 between 9.00 and 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org<\/a>. Once you have made your reservation, you will be sent a confirmation e-mail with instructions for completing your payment.<\/p>\n

The reduced admission ticket for groups costs \u20ac 12.00 per person plus a \u20ac 1.00 advance booking fee per person.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are there any special activites for families?\n <\/a>\n <\/div>\n
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Palazzo Strozzi organises numerous activities for families to enjoy the exhibitions as an experience to share together.<\/p>\n

To explore the full programme, visit our Families<\/strong><\/a> page.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How long does it take to visit an exhibition?\n <\/a>\n <\/div>\n
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An independent tour of an exhibition takes an average of one hour, although of course a great deal depends on how much time a visitor devotes to each exhibit. Guided tours take an average of one and a half hours.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are the exhibitions accessible to people with disabilities or handicaps?\n <\/a>\n <\/div>\n
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Palazzo Strozzi is barrier-free.<\/strong><\/p>\n

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The entrance with ramp to the Palazzo is located on Via Strozzi. In case of need, you can get in touch with the ticket office by pressing the button or calling the number indicated.
\nAn elevator located in the courtyard is available to access the exhibition floor.<\/p>\n

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Visitors can request at the ticket office the use of the wheelchair located in the cloakroom on the second floor.<\/p>\n

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The restrooms in the exhibition areas are accessible to people with mobility disabilities.<\/p>\n

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Palazzo Strozzi is committed to making its exhibitions increasingly inclusive by organizing a series of accessibility projects<\/a> for people with autism, Alzheimer’s, Parkinson’s, intellectual disabilities and mental distress.<\/p>\n

<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I bring a stroller into the exhibition?\n <\/a>\n <\/div>\n
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Strollers may be brought into Palazzo Strozzi and into its exhibitions.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Is there a cloackroom?\n <\/a>\n <\/div>\n
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Visitors are required to leave any luggage, parcels, helmets, umbrellas, backpacks, rucksacks and bags larger than 30 x 25 x 15 cm in the cloakroom. They may also leave jackets and overcoats in the cloakroom. The cloakroom is open every day during opening hours and is free of charge for all visitors. Each locker is equipped with a key.
\nThe cloakroom is on the second floor. It is NOT a left luggage store, however, so bags and suitcases may only be left there while their owner is visiting an exhibition at Palazzo Strozzi.<\/p>\n

Neither the Fondazione Palazzo Strozzi nor its staff may be held accountable for missing items or damage to items left in the cloakroom.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can i bring a pet or other animal into the exhibition? \n <\/a>\n <\/div>\n
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Animals \u2013 including small pets \u2013 are not allowed inside the exhibition spaces. The only exception is guide dogs assisting visitors with disabilities, which are of course welcome.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I visit the whole Palazzo?\n <\/a>\n <\/div>\n
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Unfortunately it is not possible to visit the entire Palazzo because certain areas are in use as offices. Palazzo Strozzi\u2019s courtyard and loggia may be visited free of charge, while the exhibition area may be visited during exhibition opening hours by purchasing a ticket to the exhibition.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Is there a Wi-Fi connection inside Palazzo Strozzi?\n <\/a>\n <\/div>\n
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Yes, there is free Wi-Fi available throughout the entire palace.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Is it possible to take photos and videos inside the exhibition?\n <\/a>\n <\/div>\n
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The works exhibited at Palazzo Strozzi are subject to third-party rights, which have not been transferred to us and are therefore inalienable for authors, works, and depicted subjects. Therefore, any use for advertising, promotional, and commercial purposes of images and videos of exhibited works and exhibition spaces is prohibited.<\/p>\n

Reproduction of works and exhibition spaces in low-resolution images and videos is permitted solely for personal use, without flash or other additional lights, selfie sticks, tripods, and similar tools. Recordings must be made while maintaining a safe distance from the artworks and in a manner that does not interfere with the visiting experience of others.<\/p>\n

You can find all the information you need in our Policy for photo and video reproductions<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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Membership<\/strong> Amici di Palazzo Strozzi<\/h3>\n\n\n\n\n
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\n \n How long is the membership valid?\n <\/a>\n <\/div>\n
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The membership is valid for 365 days from the date of activation.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Is the membership valid for a calendar year or one year from activation?\n <\/a>\n <\/div>\n
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The validity is one year from the activation date.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I purchased the membership online; how long do I have to activate the voucher?\n <\/a>\n <\/div>\n
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Vouchers purchased online must be activated at the ticket office within six months of the purchase date. Upon activation, you will receive the physical membership card and can start enjoying all its benefits.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Does purchasing the membership online activate it automatically?\n <\/a>\n <\/div>\n
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No, purchasing the membership online does not activate it automatically. The membership must be activated at the ticket office within six months of purchase.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I gift a Palazzo Strozzi Friend membership?\n <\/a>\n <\/div>\n
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Yes, it is possible to gift a membership, either by purchasing it online or at the ticket office. At the ticket office, you will receive a special envelope and voucher holder to present it as a gift.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How long do I have to activate a gift voucher?\n <\/a>\n <\/div>\n
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Gift vouchers must be activated at the ticket office within six months of the purchase date.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I purchase a membership with the Teacher’s Card or the Merit Card?\n <\/a>\n <\/div>\n
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Yes, both cards can be used to purchase the Individual Friend (\u20ac 50) and Young Friend (\u20ac 30) memberships.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I purchase a membership as a gift using the Teacher’s Card or the Merit Card?\n <\/a>\n <\/div>\n
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No, these cards can only be used to purchase memberships for personal use.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are there discounts on membership for those over 65 or other categories eligible for reduced tickets?\n <\/a>\n <\/div>\n
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No discounts are available for holders of partner cards, those over 65, or other categories eligible for reduced tickets.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What should I do if I lose my membership card?\n <\/a>\n <\/div>\n
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In case of loss, you can request a duplicate card directly at the Palazzo Strozzi ticket office. For further questions or clarifications, please email membership@palazzostrozzi.org<\/a>.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How do I find out when my membership expires?\n <\/a>\n <\/div>\n
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The expiration date is printed on the back of the card. Currently, automatic reminders are not sent upon expiration, but you will notice the membership has expired when you stop receiving the dedicated newsletter.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I am unable to activate my voucher in person. What should I do?\n <\/a>\n <\/div>\n
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If you are unable to activate your voucher in person, you can authorise someone you trust to do so on your behalf. The authorised person will need to provide
\n-a written authorisation
\n-the physical copy of the voucher to be activated
\n-all correct details of the voucher holder, including full name, date of birth, telephone number, email address and home address<\/p>\n

We invite you to email membership@palazzostrozzi.org<\/a> to find the most convenient way to activate your voucher.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How can I renew my membership once it has expired?\n <\/a>\n <\/div>\n
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Once the 12-month validity has ended, you can renew the membership by purchasing a new one online or at the ticket office. The old card cannot be reused, and a new card will be issued. Activation will also provide an opportunity to verify and update your personal information.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I am a member but do not receive the newsletter or invitations to openings. What should I do?\n <\/a>\n <\/div>\n
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There may have been an error in the email address provided at registration, or our emails may be going to your spam folder. Alternatively, you might have accidentally unsubscribed from the newsletter. Please email membership@palazzostrozzi.org<\/a> to verify and resolve the issue.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What benefits does a guest of an Individual Friend or Young Friend receive?\n <\/a>\n <\/div>\n
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Individual Friends and Young Friends can purchase a reduced ticket for one guest. During openings, one guest can enter for free.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I didn\u2019t receive the invitation to the opening. What should I do?\n <\/a>\n <\/div>\n
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Invitations may sometimes end up in spam, or you may have activated your membership card after the invitations were sent, or there could have been a system or registration error. For assistance, please email membership@palazzostrozzi.org<\/a> or visit the ticket office for more details.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do I need to bring my membership card to access exhibitions?\n <\/a>\n <\/div>\n
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Yes, you must present your card to staff at the exhibition entrance.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How many accesses does the membership card allow?\n <\/a>\n <\/div>\n
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The Palazzo Strozzi Friend membership provides unlimited free access for the cardholder.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can someone else use my membership card?\n <\/a>\n <\/div>\n
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No, membership cards are personal, non-transferable, and registered to the cardholder.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I skip the ticket office line with the Palazzo Strozzi Friend membership card?\n <\/a>\n <\/div>\n
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Yes, the membership card grants you priority access via the reserved line for Palazzo Strozzi Friends and reserved visitors, without the need to go through the ticket office (unless you need to purchase an audio guide or tickets for additional guests). However, depending on the exhibition’s capacity, you may still need to wait briefly before entering.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do I need to book online to visit an exhibition with my membership card?\n <\/a>\n <\/div>\n
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No, with the Palazzo Strozzi Friend membership card, there is no need to book your access date or time online. The card acts as your entry ticket; simply show it to staff at the entrance.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do I need to go to the ticket office to access exhibitions with the membership card?\n <\/a>\n <\/div>\n
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No, with your membership card you don’t need to go to the ticket office. You can access the exhibition directly using the queue reserved for those with reservations and Amici di Palazzo Strozzi members. If you would like to hire an audio guide, purchase a ticket for your companion, or receive assistance, you can go to the ticket office via the priority lane.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Do I need to bring my membership card with me to visit the exhibition at Palazzo Strozzi?\n <\/a>\n <\/div>\n
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Yes, you must bring your membership card when visiting exhibitions. The card functions as a fiscal entry ticket and must be shown to staff at the entrance. Additionally, staff may randomly request an ID to verify the cardholder’s identity.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n How does gifting a Palazzo Strozzi Friend membership work?\n <\/a>\n <\/div>\n
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You can purchase a membership as a gift either online or directly at the Palazzo Strozzi ticket office.<\/p>\n

Ticket office purchase:<\/strong> You will immediately receive the gift voucher in a special envelope and voucher holder, ideal for presenting your gift elegantly.<\/p>\n

Online purchase:<\/strong> You will be asked for the purchaser\u2019s details, but you can also enter the recipient\u2019s name. If you wish to keep it a surprise, use your email address to receive the voucher. You can then:
\n-Forward it via email to the recipient
\n-Print it and deliver it in person
\n-Print it and visit the ticket office to collect the envelope and voucher holder for a more polished presentation.<\/p>\n

Activation:<\/strong> The recipient must visit the ticket office within six months of purchase to activate the card, register their details, and collect their welcome gift.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What details must I provide when purchasing a gift voucher online?\n <\/a>\n <\/div>\n
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During the online purchase, the buyer\u2019s details will be requested and printed on the gift voucher. The final details of the membership holder will be recorded at the ticket office during activation.<\/p>\n

You can also enter the recipient\u2019s name and surname so that the voucher will be addressed to them. If it\u2019s a surprise, ensure you use your email address to receive the voucher, allowing you to decide how to deliver it.<\/p>\n

Note: Once the membership is activated and the card is issued, it is no longer possible to change the cardholder.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What happens during the activation of a gift voucher?\n <\/a>\n <\/div>\n
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During activation, the membership cardholder\u2019s details will be registered, and they will receive a complimentary tote bag reserved for members.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Are the details on the gift voucher final?\n <\/a>\n <\/div>\n
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No, the details on the gift voucher are provisional. During activation at the ticket office, the cardholder\u2019s final details will be registered. Once activated, the membership becomes personal and cannot be transferred to another individual.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n I received a Palazzo Strozzi Friend membership as a gift via a voucher. What should I do?\n <\/a>\n <\/div>\n
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Visit the ticket office within six months of the voucher\u2019s purchase date to activate the membership. Bring the voucher with you for activation. You will be asked for your name, surname, date of birth, email address, home address, and phone number. Upon activation, you will also receive an exclusive Palazzo Strozzi gift.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Where can I find the expiration date of the voucher?\n <\/a>\n <\/div>\n
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The voucher expiration date is printed at the bottom left corner of the voucher. Make sure to visit the ticket office before the stated date, as expired vouchers cannot be redeemed.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I activate an expired voucher?\n <\/a>\n <\/div>\n
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No, expired vouchers cannot be activated. You have up to six months from the purchase date to activate the membership. Once this deadline has passed, the voucher is no longer valid. If unforeseen circumstances arise, please email membership@palazzostrozzi.org<\/a> for assistance or to discuss available options.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I purchase or gift a Family membership without minors?\n <\/a>\n <\/div>\n
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No, the Family membership is reserved for groups consisting of at least one adult and one minor under 18. This membership is designed to include all types of families, encouraging adults and children to visit exhibitions together, with the option to include one or two adults accompanied by at least one minor.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n What happens if I purchase or gift a Family membership online without providing names?\n <\/a>\n <\/div>\n
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Names of the group members will need to be provided during activation at the ticket office. membership cards will be issued to the adults, while minors\u2019 names will be registered in the associated profile. Once entered, these details cannot be changed.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n We are a couple; can we purchase a Family membership?\n <\/a>\n <\/div>\n
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No, the Family membership is reserved for groups consisting of at least one adult and one minor under 18. The most suitable option for you would be the Individual Friend membership, which allows each adult to access exhibitions and enjoy reserved initiatives.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Will I receive an activation confirmation e-mail after activating my membership at the ticket office?\n <\/a>\n <\/div>\n
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No, you will not receive a confirmation email after activation. However, you will start receiving the dedicated membership newsletter every Wednesday, containing updates on events and activities reserved for Friends of Palazzo Strozzi.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I purchase a Young Friend membership if I turn 30 during its validity?\n <\/a>\n <\/div>\n
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Yes, you can purchase the Young Friend membership even if you will turn 30 during its validity. The membership remains valid until its expiration date, provided you purchase it before your 30th birthday.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n

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\n \n Can I purchase multiple memberships as gifts for my company collaborators?\n <\/a>\n <\/div>\n
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Yes, you can purchase memberships as corporate gifts.<\/p>\n

For bulk purchases with an invoice request, please email membership@palazzostrozzi.org<\/a> to arrange the details, specifying the quantity and type of memberships you wish to purchase.<\/p>\n

Payment can be made via bank transfer, and an invoice will be issued upon request with full company details. Bank transfer payment is available only for purchases of at least 10 memberships.<\/p>\n\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/section>\n\n\n\n\n\n

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