We strongly recommend that you buy your ticket in advance, but there is no obligation for you to do so. To purchase your tickets online, please click here.
Please note that even if the website shows that all tickets for a particular day are sold out, you may still show up at the ticket office and buy your ticket on the day.
Booking a day and time slot when purchasing tickets in advance is only mandatory for organised groups (consisting of five or more people) and school groups and must be arranged directly with our reservations office by calling +39.055.264.5155 or by sending an e-mail to prenotazioni@palazzostrozzi.org
The reservations office is open from 9.00 to 18.00 Monday to Friday.
To find out the price of admission to an exhibition at Palazzo Strozzi or to see if you are entitled to a reduction, please visit our Tickets & Opening hours page.
Tickets to the exhibitions may be purchased:
– at the ticket office in Palazzo Strozzi at the time of your visit. The ticket office is open daily, including public holidays, from 10.00 to 19.00, or until 22.00 on Thursdays,
– online by visiting the website vivaticket.it,
– at all Vivaticket sales points anywhere in Italy (for a full list of Vivaticket sales points, visit the website vivaticket.it).
Adult groups and school groups only may purchase tickets and reserve their date and time slot in advance by calling our reservations office on +39.055.264.5155 from 9.00 to 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org
No, unfortunately you cannot book your ticket in advance over the phone or by e-mail and then pay for it at the ticket office when you visit the exhibition.
To use your pre-purchased ticket for a different date and/or time slot from the date and/or time slot that you originally booked, go to the ticket office before entering the exhibition and exchange your existing ticket for a DATE CHANGE (CAMBIO DATA) ticket for only € 2.00.
Tickets unused for reasons for which the organiser is not responsible cannot be refunded.
Before completing your purchase online or at the ticket office, please carefully check that all details (e.g.: date, time slot, number of tickets purchased etc.) are correct.
During the opening days of the exhibitions, the courtyard of Palazzo Strozzi is open daily from 9.00 to 20.00, Thursdays until 23.00.
During exhibition set-up, the courtyard is open daily from 9.00 to 20.00.
To find out the opening hours of our individual exhibitions, consult our Tickets & Opening hours page.
The audio guide to the exhibitions is available in Italian and English at a price of € 4.00. You can pre-pay for the service online and pick the audio-guide up at Palazzo Strozzi or at the ticket office when you visit. No deposit is required, but staff will ask you to leave valid ID with them until you return the audio guide.
Palazzo Strozzi offers a full and varied programme of activities and events for all visitors.
Discover the complete programme on our Agenda.
You can book a guided tour of the exhibition in advance by calling our reservations office at +39.055.264.5155 between 9.00 and 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org. Once you have made your reservation, you will be sent a confirmation e-mail with instructions for completing your payment. Guided tours cost € 100.00 per group (max. 20 people) in addition to the price of admission to the exhibition.
You can book the date and time slot for your visit to the exhibition by calling our reservations office at +39.055.264.5155 between 9.00 and 18.00 Monday to Friday, or by sending an e-mail to prenotazioni@palazzostrozzi.org. Once you have made your reservation, you will be sent a confirmation e-mail with instructions for completing your payment.
The reduced admission ticket for groups costs € 12.00 per person plus a € 1.00 advance booking fee per person.
Palazzo Strozzi organises numerous activities for families to enjoy the exhibitions as an experience to share together.
To explore the full programme, visit our Families page.
An independent tour of an exhibition takes an average of one hour, although of course a great deal depends on how much time a visitor devotes to each exhibit. Guided tours take an average of one and a half hours.
Palazzo Strozzi is barrier-free.
The entrance with ramp to the Palazzo is located on Via Strozzi. In case of need, you can get in touch with the ticket office by pressing the button or calling the number indicated.
An elevator located in the courtyard is available to access the exhibition floor.
Visitors can request at the ticket office the use of the wheelchair located in the cloakroom on the second floor.
The restrooms in the exhibition areas are accessible to people with mobility disabilities.
Palazzo Strozzi is committed to making its exhibitions increasingly inclusive by organizing a series of accessibility projects for people with autism, Alzheimer’s, Parkinson’s, intellectual disabilities and mental distress.
Strollers may be brought into Palazzo Strozzi and into its exhibitions.
Visitors are required to leave any luggage, parcels, helmets, umbrellas, backpacks, rucksacks and bags larger than 30 x 25 x 15 cm in the cloakroom. They may also leave jackets and overcoats in the cloakroom. The cloakroom is open every day during opening hours and is free of charge for all visitors. Each locker is equipped with a key.
The cloakroom is on the second floor. It is NOT a left luggage store, however, so bags and suitcases may only be left there while their owner is visiting an exhibition at Palazzo Strozzi.
Neither the Fondazione Palazzo Strozzi nor its staff may be held accountable for missing items or damage to items left in the cloakroom.
Animals – including small pets – are not allowed inside the exhibition spaces. The only exception is guide dogs assisting visitors with disabilities, which are of course welcome.
Unfortunately it is not possible to visit the entire Palazzo because certain areas are in use as offices. Palazzo Strozzi’s courtyard and loggia may be visited free of charge, while the exhibition area may be visited during exhibition opening hours by purchasing a ticket to the exhibition.
Yes, there is free Wi-Fi available throughout the entire palace.
The works exhibited at Palazzo Strozzi are subject to third-party rights, which have not been transferred to us and are therefore inalienable for authors, works, and depicted subjects. Therefore, any use for advertising, promotional, and commercial purposes of images and videos of exhibited works and exhibition spaces is prohibited.
Reproduction of works and exhibition spaces in low-resolution images and videos is permitted solely for personal use, without flash or other additional lights, selfie sticks, tripods, and similar tools. Recordings must be made while maintaining a safe distance from the artworks and in a manner that does not interfere with the visiting experience of others.
You can find all the information you need in our Policy for photo and video reproductions.
The membership is valid for 365 days from the date of activation.
The validity is one year from the activation date.
Vouchers purchased online must be activated at the ticket office within six months of the purchase date. Upon activation, you will receive the physical membership card and can start enjoying all its benefits.
No, purchasing the membership online does not activate it automatically. The membership must be activated at the ticket office within six months of purchase.
Yes, it is possible to gift a membership, either by purchasing it online or at the ticket office. At the ticket office, you will receive a special envelope and voucher holder to present it as a gift.
Gift vouchers must be activated at the ticket office within six months of the purchase date.
Yes, both cards can be used to purchase the Individual Friend (€ 50) and Young Friend (€ 30) memberships.
No, these cards can only be used to purchase memberships for personal use.
No discounts are available for holders of partner cards, those over 65, or other categories eligible for reduced tickets.
In case of loss, you can request a duplicate card directly at the Palazzo Strozzi ticket office. For further questions or clarifications, please email membership@palazzostrozzi.org.
The expiration date is printed on the back of the card. Currently, automatic reminders are not sent upon expiration, but you will notice the membership has expired when you stop receiving the dedicated newsletter.
If you are unable to activate your voucher in person, you can authorise someone you trust to do so on your behalf. The authorised person will need to provide
-a written authorisation
-the physical copy of the voucher to be activated
-all correct details of the voucher holder, including full name, date of birth, telephone number, email address and home address
We invite you to email membership@palazzostrozzi.org to find the most convenient way to activate your voucher.
Once the 12-month validity has ended, you can renew the membership by purchasing a new one online or at the ticket office. The old card cannot be reused, and a new card will be issued. Activation will also provide an opportunity to verify and update your personal information.
There may have been an error in the email address provided at registration, or our emails may be going to your spam folder. Alternatively, you might have accidentally unsubscribed from the newsletter. Please email membership@palazzostrozzi.org to verify and resolve the issue.
Individual Friends and Young Friends can purchase a reduced ticket for one guest. During openings, one guest can enter for free.
Invitations may sometimes end up in spam, or you may have activated your membership card after the invitations were sent, or there could have been a system or registration error. For assistance, please email membership@palazzostrozzi.org or visit the ticket office for more details.
Yes, you must present your card to staff at the exhibition entrance.
The Palazzo Strozzi Friend membership provides unlimited free access for the cardholder.
No, membership cards are personal, non-transferable, and registered to the cardholder.
Yes, the membership card grants you priority access via the reserved line for Palazzo Strozzi Friends and reserved visitors, without the need to go through the ticket office (unless you need to purchase an audio guide or tickets for additional guests). However, depending on the exhibition’s capacity, you may still need to wait briefly before entering.
No, with the Palazzo Strozzi Friend membership card, there is no need to book your access date or time online. The card acts as your entry ticket; simply show it to staff at the entrance.
No, with your membership card you don’t need to go to the ticket office. You can access the exhibition directly using the queue reserved for those with reservations and Amici di Palazzo Strozzi members. If you would like to hire an audio guide, purchase a ticket for your companion, or receive assistance, you can go to the ticket office via the priority lane.
Yes, you must bring your membership card when visiting exhibitions. The card functions as a fiscal entry ticket and must be shown to staff at the entrance. Additionally, staff may randomly request an ID to verify the cardholder’s identity.
You can purchase a membership as a gift either online or directly at the Palazzo Strozzi ticket office.
Ticket office purchase: You will immediately receive the gift voucher in a special envelope and voucher holder, ideal for presenting your gift elegantly.
Online purchase: You will be asked for the purchaser’s details, but you can also enter the recipient’s name. If you wish to keep it a surprise, use your email address to receive the voucher. You can then:
-Forward it via email to the recipient
-Print it and deliver it in person
-Print it and visit the ticket office to collect the envelope and voucher holder for a more polished presentation.
Activation: The recipient must visit the ticket office within six months of purchase to activate the card, register their details, and collect their welcome gift.
During the online purchase, the buyer’s details will be requested and printed on the gift voucher. The final details of the membership holder will be recorded at the ticket office during activation.
You can also enter the recipient’s name and surname so that the voucher will be addressed to them. If it’s a surprise, ensure you use your email address to receive the voucher, allowing you to decide how to deliver it.
Note: Once the membership is activated and the card is issued, it is no longer possible to change the cardholder.
During activation, the membership cardholder’s details will be registered, and they will receive a complimentary tote bag reserved for members.
No, the details on the gift voucher are provisional. During activation at the ticket office, the cardholder’s final details will be registered. Once activated, the membership becomes personal and cannot be transferred to another individual.
Visit the ticket office within six months of the voucher’s purchase date to activate the membership. Bring the voucher with you for activation. You will be asked for your name, surname, date of birth, email address, home address, and phone number. Upon activation, you will also receive an exclusive Palazzo Strozzi gift.
The voucher expiration date is printed at the bottom left corner of the voucher. Make sure to visit the ticket office before the stated date, as expired vouchers cannot be redeemed.
No, expired vouchers cannot be activated. You have up to six months from the purchase date to activate the membership. Once this deadline has passed, the voucher is no longer valid. If unforeseen circumstances arise, please email membership@palazzostrozzi.org for assistance or to discuss available options.
No, the Family membership is reserved for groups consisting of at least one adult and one minor under 18. This membership is designed to include all types of families, encouraging adults and children to visit exhibitions together, with the option to include one or two adults accompanied by at least one minor.
Names of the group members will need to be provided during activation at the ticket office. membership cards will be issued to the adults, while minors’ names will be registered in the associated profile. Once entered, these details cannot be changed.
No, the Family membership is reserved for groups consisting of at least one adult and one minor under 18. The most suitable option for you would be the Individual Friend membership, which allows each adult to access exhibitions and enjoy reserved initiatives.
No, you will not receive a confirmation email after activation. However, you will start receiving the dedicated membership newsletter every Wednesday, containing updates on events and activities reserved for Friends of Palazzo Strozzi.
Yes, you can purchase the Young Friend membership even if you will turn 30 during its validity. The membership remains valid until its expiration date, provided you purchase it before your 30th birthday.
Yes, you can purchase memberships as corporate gifts.
For bulk purchases with an invoice request, please email membership@palazzostrozzi.org to arrange the details, specifying the quantity and type of memberships you wish to purchase.
Payment can be made via bank transfer, and an invoice will be issued upon request with full company details. Bank transfer payment is available only for purchases of at least 10 memberships.
