FAQ – Frequently asked questions

We strongly recommend that you buy your ticket to the Jeff Koons. Shine exhibition ahead of time using our online reservation service, but you are under no obligation to do so. To buy your ticket online, please click here.

Even if the website shows that no more places are available, you can still buy a ticket at the ticket office on the day of your visit.

Booking a specific date and time slot when buying a ticket ahead of a visit is compulsory only for organised groups and school groups. Reservations for such groups can only be made by calling our booking office on +39 055 2645155 or by sending an e-mail to: prenotazioni@palazzostrozzi.org

Our booking office is open Monday to Friday from 9.00 to 13.00 and 14.00 to 18.00 CET.

Full-price admission to the Jeff Koons. Shine exhibition costs € 15.00 (plus a € 1.00 booking fee). There are concessions for young people, seniors, families and certain specific categories of visitor.

To find out more about our concessions, please click here.

You can buy a ticket:
– at the ticket office in Palazzo Strozzi when you come to visit the exhibition. The ticket office is open daily, including public holidays, 10.00 to 19.00 (to 22.00 on Thursday),
– online at this link: vivaticket.it,
– at any Vivaticket office in Italy (for a list of Vivaticket offices, visit vivaticket.it)

 

Groups of adult visitors and school groups only may buy their tickets and book the date and time slot of their visit by calling our booking office on +39 055 2645155 Monday to Friday from 09.00 to 13.00 or from 14.00 to 18.00 or by sending an e-mail to: prenotazioni@palazzostrozzi.org

No, tickets may not be booked over the phone or by e-mail and then paid for when you visit the exhibition.

To use a ticket for a different date or time slot from those you originally booked, hand the ticket in at the ticket office when you come to the palazzo and buy a DATE CHANGE ticket for € 2.00.

The Jeff Koons. Shine exhibition is open to the public daily, including public holidays, from 10.00 to 20.00 (Thursday to 23.00) from 2 October 2021 to 30 January 2022. The ticket office closes one hour before the exhibition.

 

The Palazzo Strozzi Courtyard is accessible daily from 08.00 to 20.30 (Thursday to 23.00).

Palazzo Strozzi audio-guides for the exhibition may be hired at the Palazzo Strozzi ticket office for an additional fee of € 4.00 each. There is no deposit to pay but valid proof of identity must be left with the staff.

Guided tours of the Jeff Koons. Shine exhibition for individual visitors are available in Italian every Wednesday at 18.00 and every Sunday at 15.00. Guided tours are free of charge but must be booked in advance and can only be booked by visitors buying their ticket to the exhibition ahead of time.

Information and reservations:
Monday–Friday
09.00-13.00; 14.00-18.00
Tel. +39 0552645155
prenotazioni@palazzostrozzi.org

You can book a guided tour by calling our ticket office ahead of the date you plan to visit the exhibition on +39 0552645155 Monday to Friday from 09.00 to 13.00 and from 14.00 to 18.00 or by sending an e-mail to prenotazioni@palazzostrozzi.org. Once you have made your booking you will receive a confirmation e-mail explaining how to pay by EFT/bank draft or postal order. Guided tours cost € 92.00 per group (max 20 people) in addition to the cost of admission to the exhibition.

You can book the date and time slot of your visit to the exhibition by calling our ticket office on +39 0552645155 Monday to Friday from 09.00 to 13.00 and from 14.00 to 18.00 or by sending an e-mail to prenotazioni@palazzostrozzi.org. Once you have made your booking you will receive a confirmation e-mail explaining how to pay by EFT/bank draft or postal order.

Group tickets benefit from a concessionary rate of € 12.00 per person + a booking fee of € 1.00 per person.

Palazzo Strozzi offers activities for families broken down by age group. These activities are included in the price of admission and must be booked in advance. A Family Kit is also available free of charge to allow families to tour the exhibition under their own steam.

For further information please see our webpage: https://www.palazzostrozzi.org/edu/famiglie/

An independent tour of each exhibition takes about 1 hour, although the amount of time each visitor devotes to the exhibits is extremely variable and subjective. Guided tours last approximately an hour and a half.

Yes, tickets to the Jeff Koons. Shine exhibition can be bought:

  • for 18-year-olds; the voucher must be worth € 5.00
  • for teachers; the voucher must be worth € 15.00.

 

With your Teacher’s Card you can also buy a Friend of Palazzo Strozzi card, in which case the voucher must be worth € 50.00; offer valid for teachers only.

Exhibitions on the piano nobile and Strozzina are free of all architectural barriers.

The entrance to Palazzo Strozzi for visitors with a handicap is situated on Via Strozzi. Wheelchairs may be requested on the day of your visit.

Strollers are allowed into Palazzo Strozzi and into the exhibitions.

Visitors must leave luggage, packages, helmets, umbrellas, backpacks and bags larger than 30 x 25 x 15 cm in the cloakroom. They may also leave their overcoats and jackets in the cloakroom. The cloakroom is open daily during opening hours and is free of charge for all visitors. Lockers are provided with numbered keys. Please leave the key in the lock after retrieving your possessions.

The cloakroom is on the first floor. It is not a left luggage facility. Bags and suitcases may only be left in the cloakroom while their owners are visiting a Palazzo Strozzi exhibition.

The Fondazione Palazzo Strozzi and its staff are not responsible for any damage to items left in the cloakroom or for the loss of anything contained in those items.

No animals of any species or size are permitted in the exhibition halls. The sole exception to this rule concerns guide dogs for the blind, which are of course very welcome.

Unfortunately it is not possible to visit the whole Palazzo because several areas are in use as offices. It is possible, however, to visit the Palazzo Strozzi Courtyard and Loggia free of charge. The exhibition halls may be visited during exhibition opening hours by buying a ticket to the exhibition.

Yes, there is free Wi-Fi connectivity in the Palazzo Strozzi Courtyard.